Gerard Schlundt

RV Technician  ·  Information Technology  ·  Customer Service

Field-experienced RV technician and 25-year enterprise IT veteran. I guide customers through complex technical problems — honestly, clearly, and in a calm voice — whether over the phone, in writing, or on-site at their coach.

Gerard Schlundt

Professional Summary

I am an IT professional who made a deliberate shift into RV service — building hands-on expertise from the ground up across the full range of recreational vehicle systems: 12V/120V electrical, propane appliances, HVAC, slide-outs, plumbing, and structural. Founded and operates RV Geek Mobile Services, LLC (rvgeek.com), consistently earning 5-star reviews, and serving repeat customers.

Brings structured enterprise diagnostic thinking to every job, along with the patience to explain complex problems clearly and keep customers confident — whether by phone or on-site. Comfortable crossing domain boundaries, picks up new systems quickly, and adapts to whatever the work demands.

Core Competencies

  • RV Systems Diagnostics
  • Warranty Documentation
  • Customer Communication
  • Remote Troubleshooting
  • Technical Support
  • Help Desk / Ticket Queues
  • Customer Education
  • Field Service Experience
  • Process Documentation
  • CRM & Business Systems
  • Business Operations
  • Rapid Domain Adaptation

Experience

Founder & Independent Technical Services

RV Geek Mobile Services, LLC  ·  Greenfield, IN

January 2025 – Present

  • Founded and operate a technical field services business applying enterprise IT disciplines: structured diagnostics, documentation, and systematic problem-solving to complex electromechanical systems
  • Expert-level repair and diagnostics across 12V/120V electrical, propane appliances, HVAC, plumbing, slide-outs, and structural systems; consistently earn 5-star customer reviews
  • Manage all business operations end-to-end: LLC formation and compliance, insurance, bookkeeping (Zoho Books), invoicing, scheduling, and customer relationship management
  • Apply Scrum/Agile principles to manage a complex operational backlog spanning technical, administrative, and client-facing workstreams — solo
  • Build and maintain all IT infrastructure: company website, DNS, domain management, and digital presence

EAI Engineer / Solution Architect

Roche Diagnostics  ·  Indianapolis, IN

January 2012 – May 2024

  • Informally led a global delivery team of 8+ offshore technicians (India); approach adopted by offshore partner as an internal case study for improving engagement quality
  • Certified Scrum Product Owner: led all Agile ceremonies, managed integration product backlog, aligned stakeholder priorities across global teams over a 12-year engagement
  • Led BizTalk and SAP PI integration solutions end-to-end: requirements gathering, global development coordination, vendor management, and production deployment
  • Contributed to enterprise ESB strategy and canonical message architecture across international sites; reduced development time and improved integration reuse portfolio-wide
  • Delivered Salesforce.com interfaces for Sales and Service organizations, managing requirements through go-live
  • Managed hundreds of integration interfaces across the full enterprise lifecycle: design, implementation, ongoing support, and decommission
  • Supported CEO-mandated BizTalk-to-MuleSoft migration with hard December 1st deadline — all integrations transitioned on schedule

B2B / A2A Integration Consultant

Proficient  ·  Remote / Contract

April 2009 – January 2012

  • Supervised offshore team of support and developers, using ITIL in a ServiceNOW platform. Auditing knowledge articles, and ensuring accuracy and clarity to build strong relationships with our internal and external business partners.
  • Handled high priority customers with mission critical applications, ensuring uptime and reliability
  • Implemented FDA electronic Medical Device Reporting (eMDR) interface — regulatory-compliant integration requiring precision and documentation rigor
  • Built SAP PI 7.1 configuration scenarios and XML mappings using graphical mapper, user-defined functions, and Java mapping
  • Supported legacy AS2, SFTP, JDBC, and A2A interfaces; managed SSL certificates for external servers and internal reverse proxies (Apache on IBM AIX)
  • Developed Perl and KSH shell scripts for EDI data exchange automation

Software Engineer

Conseco / Bankers Life & Casualty  ·  Carmel, IN

2006 – April 2009

  • Application support for CA and Compuware system-monitoring platforms
  • Designed and implemented enterprise-wide alerting infrastructure
  • Built and maintained automated testing scripts using Test Partner

UNIX Administrator

Roche Diagnostics  ·  Indianapolis, IN

1998 – 2006

  • Handled all levels of customer calls (from simple password resets through advanced technical questions) and documenting details using ITIL in several SMS packages implemented during my tenure.
  • Planned and executed Disaster Recovery drills ensuring business continuity for critical systems
  • Installed, configured, and maintained IBM CSM/HMC for centralized management of physical and virtual servers
  • Virtualized storage using IBM ESS (Shark); architected and deployed CSM Clustering Manager for IBM pSeries hardware
  • Supported business-critical applications including Documentum and SAP in close collaboration with application teams
  • Automated repetitive administrative tasks using Perl and shell scripting; standardized systems to reduce support overhead
  • Authored internal specifications and procedures in compliance with FDA regulatory requirements

Technical Services Lead / Technical Support

Great Lakes Technology  ·  South Bend, IN

1995 – 1998

  • Designed, built, and installed server systems using Linux, Novell, and Windows; delivered advanced technical support
  • Supervised and audited a team of 4 technicians serving a diverse customer base
  • Established electronic software distribution and packaging system that doubled production capacity while improving quality

Skills

RV Systems
  • 12V / 120V Electrical
  • Propane Appliances
  • Battery / Charging
  • HVAC & Air Conditioning
  • Slide-Out Mechanisms
  • Fresh Water Plumbing
  • Inverter / Solar Systems
  • Structural Systems
Enterprise IT
  • ITIL Principles of incident management
  • Systems Integration
  • MuleSoft (ESB transition)
  • Email (DMARC, DKIM, SPF)
  • ServiceNOW
  • UNIX Administration
  • Technical Documentation
Infrastructure & Tools
  • 30+ Years Linux / UNIX
  • TCP/IP Networking
  • SSL / Certificate Management
  • Perl, KSH/Bash Scripting
  • Agile / Scrum (CSPO)
Business Skills
  • Bookkeeping & Financial Reconciliation
  • Invoicing & Accounts Receivable
  • LLC Formation & Compliance
  • Risk Management

Ready to Contribute

I bring field-tested technical skills, decades of IT experience, and a reputation for honest, accurate communication. If you’re building a support team that serves customers who depend on their equipment — let’s talk.

Email Gerard